Workforce Scheduling Planner
Job Description:
On behalf of our client based in West Horndon, we are looking for two full time Scheduler/Planners to join our team.
As a Workforce Scheduling Planning you role will focus on the planning, administration, coordination, and resourcing of the engineering team within the Companies TMS system.
Key Responsibilities include:
• Managing the planning and scheduling of work orders, ensuring they align with customer service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborating with account managers to allocate work based on engineers' skillsets and geographical considerations.
• Escalating resource shortfalls to engineering management and managing non-work events.
• Keeping the scheduling spreadsheet updated, including planned, reactive, and on-call work for engineers.
• Allocating & Overseeing subcontracted work and ensuring all activities are recorded and accurate in the TMS system.
• Monitoring the on-call rota and addressing any gaps that arise due to absences with the engineering manager.
• Ensuring that engineers are utilised efficiently filling the working day without gaps.
• Managing engineer ETA’s to manage customer expectations, escalate any issues to the engineering manager.
Qualifications and Skills:
• Strong organisational skills
• Previous workforce scheduling experience
• Effective communication skills, both over the phone and in person
• Ability to work collaboratively as part of a team or independently
• Capability to work under pressure and meet deadlines
• Proficient in Microsoft applications
• A logical and systematic approach to managing work schedules
This position is critical for maintaining efficiency and ensuring that the engineering team's resources are utilized effectively to meet customer needs.
The scheduling team hours are 7am to 8pm
The shifts patterns are indicated below:
07:00 – 15:00 (am shift)
12:00 – 20:00 (pm shift)
Some overtime and weekend work may be required.
Location: West Horndon, Essex. (Free Parking is available on-site)
Rate of Pay: £24,000.00 pa